Conditions of Use

ORDER PROCESSING:
Orders are accepted same day if placed before 6pm, orders placed after 6pm are processed on the next working day. For prototyping with 2 working days time requirement, orders need to be placed before 5pm.

TIME REQUIREMENTS:
Time requirements are meant working days only, monday to friday, bank holiday excluded, and in any case not during nor including the company annual leave period which will be communicated in good time on the website homepage

TO COUNTERMAND AN ORDER:
To cancel an order already placed, it is mandatory to send an email to info@smartprj.com, as soon as possible. It is possible to cancel your order before you receive our confirmation email. If you cancel after we have confirmed your order, you will be bear the cost of the production stages undergone. Complaints for damage during transportation must be notified to the courier upon reception of goods and to Smart Projects, as soon as possible. After 5 working days the complaint will not be accepted.

SHIPPING:
Shipping is carried by SDA, Poste Italiane, UPS. Delivery time changes depending on destination Country, but generally 48/72 hours for Italy, and 48/96 hours for EU. Smart Projects cannot be hold responsable for the Carriers late deliveries. On shipping of goods the customer will be sent a confirmation of shipping email.